Support
Your corporate-level team members have access to support through AccessVia Application Services Support telephone line and email. Calls and emails are routed to the expert best suited to trouble-shoot through your issue – from a single question about a template, to an over-all system slow-down that has your signs printing more slowly than usual, to upgrade support.
You’ve invested in the world’s leading retail technology to integrate your enterprise systems and data sources into the AccessVia automated solution for customer-facing communications. Engage the level of support you need to ensure constant, highest-level functioning and profit-maximizing effectiveness. We offer three levels of support for your organization:
Unlimited
Our Standard package provides support from 8am to 5pm Pacific Standard Time, Monday through Friday, excluding AccessVia holidays.
Unlimited with Extended Hours
Our Gold package provides support from 7am to 7pm Pacific Standard Time, Monday through Friday.
Unlimited 7x24
Our Premium package provides support 24 hours a day, 7 days a week.
AccessVia will acknowledge your call within four business hours and either begin resolving the issue – be it a five-minute or a five-day process – or clarify steps toward resolution.
For clients that authorize us, we are able to log into your system via web conferencing tools, a powerful advantage in the problem-solving process.
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