Process Simplification
Retailers are partnering with AccessVia to improve the customer experience by eliminating activities that get in the way of customer service. Our process simplification program streamlines a retailer’s processes to allocate labor efficiently to the right activities and deploy staff where they can best provide great customer service. Our team provides you with the right mix of industry best practices and customized strategies that suit your business.
Store Price Coordinator Function Streamlining
Retailers often dedicate valuable resources for too many hours each week to execute in-store consumer messaging. AccessVia improves job execution so dedicated staff members spend fewer hours completing their activities.
We deliver a customized job description for this role that includes:
- Detailed daily and weekly activities
- Accountability measurements related to tasks
- Implementation guidance
Through effective implementation you can expect an overall reduction of four to ten hour-per-week in task production and a measurable improvement in-store execution.
Cashier Price Lookup Efficiency Program
Faster service benefits everyone. AccessVia applications format and publish in-store item data to improve Cashier PLU look-up speed and accuracy. This program accelerates transaction speed and eliminates incorrect product identification—particularly high-margin organic items.
- Assessment of cashier speed and accuracy when ringing PLU numbers
- Ergonomic assessment of cashier stands
- Corporate PLU data assessment and analysis
Analysis and reporting of the completeness of your PLU data, problem PLU areas at the cashier level and detailed assessment and recommendations for physical standards in the implementation of cashier tools.
Process Re-Design — Corporate
Following the Consumer Messaging Execution Study and parallel with the AccessVia software implementation or software upgrade we work with you to design new corporate processes and procedures that will improve efficiency in the sign and label creation process. Focusing on non value activities, in the corporate workflow processes we will document tasks associated with the execution and movement of information required to create the signs and labels. We will validate current state processes and develop detailed re-engineered process flows, best practice recommendations and KPIs to measure the success.
Clients receive:
- Documentation process flow diagrams
- Best practice recommendations
- Key performance indicators
Improved processes result in improved efficiencies—freeing up time to be allocated for other activities or reduced from the payroll budget. Typically we see retailers are able to eliminate a minimum of one full-time employee by streamlining and eliminating non-value activities.
Process Re-Design — Store
Following the Consumer Messaging Execution Study and parallel with the AccessVia software implementation or upgrade we work with you to design new processes and procedures that will improve efficiency and improve execution in the sign and labels put up / take down process at the store level. Focusing on non-value activities we will document tasks associated with the tasks required to print, assemble, validate putting up and taking down promotional, regular and clearance signs and labels. We will validate current state processes and develop detailed re-engineered process flows, best practice recommendations and KPIs to measure the success.
Clients receive:
- Documentation process flow diagrams
- Best practice recommendations
- Key performance indicators
Improved processes result in improved efficiencies — freeing up time to be allocated for other activities or reduced from the payroll budget. Typically we see retailers are able to eliminate six to eight hours-per-week per-store by streamlining and eliminating non-value activities.
Store or Corporate Process Implementation
Following the re-design of a process AccessVia will develop and manage an implementation plan that is supported by onsite visits to selected locations, change management, training documentation and KPIs. We will work with your teams to implement, monitor and measure the effectiveness of changes in your organization.
Project will include:
- Implementation plan
- Training documentation
- Change management issues
- Onsite visits and frequent status report for implementation that address change management issues and validate KPIs
Improved processes mean increased efficiency — freeing up time to be allocated for other activities or reduced from the payroll budget. Typically, we see retailers eliminate one full–time employee in the corporate process redesign as well as six to eight hours-per-week per-store in the process streamlining and elimination of non-value activities process redesign.
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Store Messaging Assessment
Process
Simplification